Privacy Policy

1. Information We May Collect

Depending on how you interact with us, we may collect:

Contact Information

Such as:

• Name
• Email address
• Phone number
• Business name

Order Information

Such as:

• Products purchased
• Quantity
• Customization requests
• Order status
• Purchase history
• Shipping information

Shipping & Billing Information

Such as:

• Shipping address
• Billing address
• Postal code
• Country

Custom Project Information

You may voluntarily provide:

• Logos
• Images
• Sketches
• Artwork
• Business details
• URLs
• NFC destinations
• Design instructions
• Other project files

Communications

We may collect communications you send to us, including:

• Contact form messages
• Support requests
• Emails
• Quote requests
• Order-related communications

Website & Device Information

Depending on our website configuration, we may receive technical information such as:

• IP address
• Browser
• Device type
• Operating system
• Referring page
• Pages viewed
• Session information
• Cookie information
• Approximate geographic region based on IP address

2. Payment Information

Payments are handled through authorized payment service providers.

Automate Effect does not need to store your complete payment card number or card security code on our own website servers when those details are processed directly by the payment provider.

Payment providers may independently process information in accordance with their own privacy policies.

3. Why We Use Personal Information

We may use information to:

• Process orders
• Manufacture products
• Customize products
• Program NFC products
• Ship orders
• Provide order updates
• Process permitted returns and refunds
• Provide customer support
• Respond to custom project requests
• Prevent fraud
• Protect the website
• Troubleshoot problems
• Improve products and services
• Maintain business and accounting records
• Comply with legal obligations
• Send marketing communications where permitted by applicable law

4. Consent

Where consent is required, we seek consent appropriate to the nature and sensitivity of the information and the purpose for which it is being collected, used or disclosed.

You may withdraw consent where legally permitted, subject to reasonable notice and legal or contractual restrictions.

Some information is necessary to fulfill an order.

For example, we cannot ship a physical order without receiving a delivery address.

5. Marketing Messages

We may send marketing emails or other commercial electronic messages where permitted by applicable law.

Where consent is required, we will seek it.

Marketing communications should provide a method to unsubscribe.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications such as:

• Order confirmations
• Shipping updates
• Customer service replies
• Important notices regarding an existing order

6. Sharing Information

We do not sell personal information.

We may disclose necessary information to service providers that help operate our business, including providers involved in:

• Website hosting
• Ecommerce services
• Payment processing
• Shipping
• Email delivery
• Analytics
• Fraud prevention
• Cloud storage
• Customer support
• Professional services

We may also disclose information where required or permitted by law.

Service providers may process information in jurisdictions outside your province or country.

7. Shipping Carriers

We may provide shipping carriers with information required to deliver your order, including:

• Recipient name
• Delivery address
• Contact information where required
• Shipment information

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, tax, accounting, fraud-prevention, warranty and dispute-resolution purposes.

Retention periods may vary depending on the type of information.

When information is no longer reasonably required, we may securely delete or anonymize it.

9. Security

We use reasonable administrative, technical and organizational safeguards appropriate to the information we handle.

However, no website, network, transmission method or storage system can be guaranteed completely secure.

If we become aware of a privacy or security incident, we will respond in accordance with applicable legal requirements.

10. International Processing

Some service providers may process or store information outside Ontario or Canada.

As a result, information may be subject to the laws of the jurisdiction in which it is processed.

We select and use service providers with consideration for appropriate safeguards and applicable privacy requirements.

11. Cookies

Our website may use cookies and similar technologies.

See our Cookie Policy for additional information.

12. Your Privacy Choices

Depending on applicable law, you may be able to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Information about how we use or disclose your information
• Withdrawal of consent where applicable
• Deletion where legally available
• Other privacy rights available in your jurisdiction

We may need to verify your identity before responding.

13. Custom Files

Logos, sketches, images and other project files are used as reasonably necessary to evaluate, design, manufacture and fulfill your project.

Customer ownership of submitted intellectual property is not transferred to Automate Effect simply because it was uploaded for an order.

14. Children's Privacy

Our ecommerce services are not specifically directed toward young children.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe personal information was submitted by a child inappropriately, contact us.

15. Third-Party Links

Our website and NFC products may link to third-party services.

Those services operate under their own privacy policies and practices.

Automate Effect is not responsible for the privacy practices of third-party websites or platforms.

16. Changes to This Policy

We may update this Privacy Policy as our practices, services or legal obligations change.

The current version will display its effective or last-updated date.

Where required, material changes will be communicated appropriately.

17. Privacy Contact

Questions, access requests or privacy concerns can be directed to:

Privacy Officer
Automate Effect
automateeffect@gmail.com