Legal
Refund & Returns Policy
Everything you need to know about returning an order, requesting a replacement, and how refunds are processed.
This Refund & Returns Policy applies to physical products purchased from Automate Effect (the “Company”), including our NFC plates, stands and cards (the “Products”). It sets out when you can return an order and how refunds are handled.
1. Returns — 30-day window
You may request a return within 30 days of delivery. To be eligible for a return:
- your order must be delivered (based on carrier tracking), and
- Products must be unused, clean, undamaged, and returned in their original packaging (including any accessories) in resalable condition.
Return shipping costs are the customer's responsibility unless the return is due to a confirmed defect or shipping damage (see Section 3).
2. Non-returnable / non-refundable items
The following are not eligible for return or refund:
- Customized or personalized Products (made to your specifications),
- Products that have been configured, activated, or linked to an online destination, account, or listing (NFC setup, redirect links, third-party profile, etc.),
- Products that are used, damaged after delivery, or returned incomplete,
- Sale or discounted items, unless required by applicable law.
3. Damaged, defective, or not working
A) Shipping damage / scratched on delivery
If your Product arrives scratched or damaged, you may be eligible for a replacement. You must contact us within 48 hours of delivery with your order number and clear photo evidence of the issue.
B) Product not functioning (NFC issue)
If the Product does not function properly, please contact us first — in most cases the issue can be resolved with setup guidance. If, after troubleshooting, we confirm the Product is defective, we may offer a replacement. Refunds for technical issues are granted only if a replacement is not feasible and the issue is confirmed by our support team.
4. How to request a return or refund
To request a return or refund, email us at automateeffect@gmail.com with your order number, the reason for your request, and photos or videos if relevant. If your request is approved, we will provide return instructions.
5. Refund processing
If a refund is approved:
- it will be issued to the original payment method,
- processing time is typically 2–7 business days (bank timelines may vary).
6. Late or missing refunds
If you have not received your refund yet:
- check your bank account again,
- contact your card issuer (posting may take some time),
- contact your bank.
If you still have not received it, email automateeffect@gmail.com.
7. Contact
For any questions regarding returns or refunds, contact us at automateeffect@gmail.com.
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