Returns & Refunds Policy

1. Custom, Personalized & Made-to-Order Products

Custom, personalized, made-to-order and customer-specific products are final sale once production has begun.

These products cannot normally be returned or exchanged simply because you changed your mind.

This includes products containing:

• Custom business names
• Logos
• Custom text
• Custom colours
• Custom dimensions
• Customer-provided artwork
• Custom shapes
• Customer-requested modifications
• Programmed NFC destinations
• Personalized information
• Products manufactured specifically for your order

If there is a manufacturing defect, damage during shipping, an incorrect item, or an error made by Automate Effect, please see the sections below.

2. Standard Non-Custom Products

A product that has not been personalized, modified, custom manufactured or specifically programmed for you may be eligible for return within 14 days after delivery.

To qualify:

• The product must be unused.
• The product must be undamaged.
• The product must be in substantially the same condition in which it was received.
• Included components must be returned.
• You must contact us before sending the product back.

Return shipping is normally the customer's responsibility unless the return results from our error, a confirmed defect, or shipping damage.

Original shipping charges are normally non-refundable unless required by law.

Do not send a return without receiving return instructions from Automate Effect first.

3. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

If no design, preparation, customization, programming or manufacturing work has begun, we may cancel the order without a production fee.

If custom design, modelling, preparation, personalization, NFC setup or other order-specific work has started but physical manufacturing has not yet begun, a cancellation fee of up to 25% of the order value may apply where permitted by law.

Once physical manufacturing, printing, personalization or other irreversible production has begun, custom orders generally cannot be cancelled because of a change of mind.

4. Changes to an Order

Contact us immediately if you need to change:

• A name
• Logo
• Colour
• Quantity
• NFC link
• Shipping address
• Design
• Size
• Other customization

We will make reasonable efforts to accommodate changes before production.

Once production begins, some changes may not be possible.

Changes requiring a redesign, reprint or additional materials may result in an additional charge.

We will tell you about any additional charge before performing the additional work.

5. Damaged Orders

Inspect your package after delivery.

If an item arrives visibly damaged during shipping, contact us within 48 hours whenever reasonably possible.

Please provide:

• Your order number
• Photos of the product
• Photos of the shipping box or mailer
• Photos of damaged packaging
• A short description of the problem

Please keep the packaging while the issue is being reviewed because the shipping carrier may require evidence.

6. Incorrect or Missing Items

If we sent the wrong product, incorrect quantity, or an item is missing from your package, contact us within 7 days of delivery.

If we confirm the error, we will provide an appropriate solution such as sending the correct item or missing component.

7. Manufacturing Defects

If you believe your product contains a manufacturing defect, contact us and provide photos or video showing the issue.

A manufacturing defect is a problem that materially affects the intended appearance, structural integrity or function of the product.

Normal characteristics of 3D printing are not automatically manufacturing defects.

See our Product Care & Warranty Policy for more information.

8. NFC Problems

If an NFC-enabled product does not work properly, contact us before assuming the NFC component is defective.

NFC scanning may depend on:

• Phone model
• NFC settings
• Phone case
• NFC antenna position
• Operating system
• Placement of the product
• Nearby metal or electronic interference

We may provide troubleshooting instructions.

If we confirm that an NFC component supplied by Automate Effect is defective, we will provide an appropriate remedy.

9. Approved Custom Designs

For some custom products, we may send a design proof, render or mockup before manufacturing.

It is your responsibility to review the information shown before approving it.

Please check:

• Spelling
• Names
• Phone numbers
• Links
• Colours
• Logo
• Layout
• Dimensions
• NFC destination
• Other customer-supplied information

Approval means you authorize us to manufacture the product based on the approved design.

Automate Effect is not responsible for an error that was clearly present in a design that you approved or information that you supplied incorrectly.

If Automate Effect produces an item differently from the approved design, contact us and we will work to correct the issue.

10. Refunds

If a refund is approved, it will normally be returned to the original payment method.

Once Automate Effect submits the refund, additional processing time may be required by your bank or payment provider.

We do not control bank processing times.

11. Refused or Abandoned Deliveries

If a package is returned because the customer refused delivery, failed to collect it, or supplied an incorrect address, additional shipping charges may apply before we send the package again.

Custom-made products are not automatically refundable simply because a shipment was refused or unclaimed.

12. Contact

For returns, refunds, replacements or order problems:

Automate Effect
automateeffect@gmail.com

Please include your order number.