Legal
Shipping Policy
How long your order takes to make, how it ships, and what to expect once it leaves our studio.
Last updated: September 13, 2026
Most Automate Effect products are manufactured specifically for each order.
Your estimated delivery time consists of:
Production time + shipping/transit time.
1. Production Time
Standard production normally takes approximately 2–5 business days before shipment.
Production may include:
- 3D printing
- Finishing
- Assembly
- Personalization
- NFC installation
- NFC programming
- Quality inspection
- Packaging
Custom products, large orders, complex prints, prototypes and projects requiring design approval may require additional time.
When a custom design requires approval, production normally begins after the final design is approved.
Business days exclude weekends and statutory holidays.
2. Estimated Shipping Times
After dispatch, estimated transit times are generally:
- Canada: 3–7 business days
- United States: 3–7 business days
- International: 7–21 business days
These are estimates rather than guaranteed delivery dates.
Shipping may be affected by:
- Carrier delays
- Weather
- Customs
- Holidays
- Remote destinations
- Service disruptions
- Events outside our reasonable control
3. Express Shipping
Express shipping may be available for some destinations.
Express shipping normally reduces carrier transit time only.
It does not automatically reduce manufacturing time or move an order ahead of other orders in our production queue unless expedited production has been specifically agreed to.
4. Shipping Charges
Shipping charges are displayed at checkout.
Charges may depend on:
- Destination
- Package size
- Package weight
- Quantity
- Shipping service
Applicable taxes are calculated as required.
5. International Orders
International customers may be responsible for customs charges, import duties, taxes, brokerage fees or similar charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient.
Automate Effect does not control customs processing times.
6. Tracking
Orders using a tracked shipping service will receive tracking information after dispatch.
Tracking updates are provided by the shipping carrier.
Temporary gaps in tracking updates do not necessarily mean that a shipment has been lost.
7. Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address.
Please review your address before submitting your order.
If you notice an error, contact:
as quickly as possible.
We may be able to change the address before dispatch.
Once a shipment has been handed to the carrier, we may not be able to change or redirect it.
8. Returned Packages
If a package is returned because of:
- An incorrect address
- An incomplete address
- Failure to collect the package
- Refused delivery
- Other customer-related delivery issue
the customer may be responsible for additional shipping charges before the product is sent again.
9. Delayed Shipments
Carrier delivery times are outside our direct control.
If tracking has not updated for an unusual amount of time, contact us and we will help investigate.
A carrier delay does not automatically create a right to cancel or refund a custom product unless required by applicable law.
10. Lost Shipments
If tracking indicates that an order may have been lost, contact us.
We may open an investigation with the carrier.
The appropriate resolution will depend on the shipment information, carrier investigation and applicable law.
11. Shipping Damage
If your package arrives damaged, contact us within 48 hours whenever reasonably possible.
Send:
- Your order number
- Photos of the damaged product
- Photos of the shipping package
- Any other relevant evidence
Please retain the packaging while the issue is being investigated.
See our Returns & Refunds Policy for additional information.